Complaint Processing Measures and Dispute Resolution Measures Based on the Rules of the Financial Instruments and Exchange Act
The Company will endeavor to sincerely and promptly deal with complaints from clients and to gain the understanding of clients.
In addition to endeavoring to resolve complaints, etc. based on various internal regulations, the Company will make efforts to resolve complaints and disputes related to its investment management business through the complaint processing procedures and arrangements of Investment Trusts Association, Japan, which the Company is member to, the Company will make efforts to resolve complaints and disputes related to its investment management business as well as its investment advisory and agency business. Investment Trusts Association, Japan entrusts business concerning resolution of complaints and arrangements to Non-Profit Organization, Financial Instruments Mediation Assistance Center.
Contact information for complaints and disputes is indicated below.
Non-Profit Organization, Financial Instruments Mediation Assistance Center
Daisan Shoken Kaikan, 2-1-13, Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo, 103-0025, Japan
Tel: 0120-64-5005 (toll-free)
(from Monday to Friday / 9:00 a.m. – 5:00 p.m. Closed on holidays, etc.)
Revised January 1, 2018
Mizuho REIT Management Co., Ltd.